Refund Policy

1. Today: free play only, nothing to refund

RacePTL is currently a free-play public beta. We do not accept payments of any kind, and no card, bank account or other payment method is ever charged.

• Contests, matches and brackets use free virtual credits (“NumberEdge Credits” or “NEC”).
• Credits are granted free. They cannot be purchased, and they have no cash value.
• Credits cannot be refunded, redeemed, cashed out, withdrawn, exchanged or transferred for money or anything of value.
• If a free-play match is voided or abandoned, the credits you entered are returned to your balance automatically.

If you believe you were charged by anyone claiming to be RacePTL, please contact us right away. It was not us.

2. Paid contests: when entries are refunded in full

Entry fees are held for each match or contest until it is decided. Your entry fee is refunded in full to your RacePTL balance if:

• the match or contest is voided, for example because of a technical fault on our side;
• the match is abandoned before a result is decided, for example if the other racer never stages or the room expires;
• the contest is cancelled, or it does not start or does not fill when its published rules say it will be cancelled in that case; or
• a result is not paid because of an integrity finding. If a win trips a critical fair-play flag (for example, suspected automation or tampering), the prize is not paid and the entries in that match are refunded.

Where a contest allows you to leave before it starts, your entry is refunded in full when you leave.

3. Completed contests

Once a match or contest has been played and its result settled from our server’s official timing record, the entry fee is not refundable. The platform fee shown before entry is part of the entry fee and follows the same rule.

If you think a race was scored incorrectly or an opponent cheated, file a dispute from your match history. The match is held while we review the stored server audit record, and we correct the result where warranted. See Rules & Fairness.

4. Withdrawing your unused balance

• You may withdraw the unused deposited portion of your balance, plus any prizes you have won, subject to identity, age and location verification.
• Withdrawals are paid only to a verified payment method in the same name as your verified account.
• Free and promotional credits are never withdrawable.
• Entries held in an open match or contest can’t be withdrawn until that match or contest is settled or refunded.

5. How to request a refund or withdrawal, and timelines

• Automatic refunds: refunds for voided, abandoned or cancelled matches and contests are credited to your RacePTL balance automatically when the match or contest is voided, abandoned or cancelled.
• Withdrawals: request them from your Wallet. The expected processing time for your payment method will be shown on the withdrawal screen before you confirm.
• Anything else: email mike@numberedge.com or call 512-457-9348 with your RacePTL handle, the match or contest, and what happened. We reply within 1 business day.

6. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. Most problems, including refunds for voided or cancelled contests, are resolved faster that way. If a chargeback is filed, we may pause paid play on the account while it is open, and we may share the relevant transaction and race audit records with the card issuer. Filing a chargeback does not stop you from contacting us.

7. Eligibility

Any future paid contests will be open only to eligible adults 18+ (21+ where required) located in permitted states, subject to identity and location verification. Void where prohibited. Please see our Responsible Play page for limits, cool-offs and self-exclusion.

8. Contact

NumberEdge Racing LLC, Kansas City, Missouri
Email: mike@numberedge.com · Phone: 512-457-9348
We reply within 1 business day. More ways to reach us: Contact.